FAQ'S & Shipping
 
 
ORDERING GIFT BASKETS

ABOUT THE BASKETS
Our festive French crates are available in several sizes. The larger baskets contain a greater selection and quantity of Eli’s house-baked classics and pantry essentials, but even the smallest basket is a pleasure to receive. Because each basket is assembled only when an order comes in, you can’t pick up a readymade basket in one of our stores. You can, however, order a basket to be picked up in a store rather than having it delivered. (And you can always find wrapped items like cookies, cakes and candies in the stores that make terrific last-minute gifts.) We are happy to customize any gift basket to suit your needs. We are also pleased to offer the option of adding wine, champagne, or spirits to any gift basket. After placing your order online, call Eli’s List at 212-717-1999, and our knowledgeable staff will be happy to suggest the perfect bottle. To make sure the wine is sent with your gift, you’ll need to have your order number on hand when you call.

For fastest service, we recommend ordering online at www.elizabar.com. You can also place a telephone order by calling (toll free) 866-354-3547, Monday through Friday from 9 a.m. to 5 p.m.

GIFT CARDS
A message of your choice is enclosed with each order. Please be sure to include your name or your company’s name so the recipient knows who to thank!

PRODUCT SUBSTITUTIONS

Due to seasonal availability and supply limitations, we may need to substitute items in a gift basket to ensure freshness and timely delivery. We always choose ingredients of equal or greater quality and value.

ORDER TRACKING

Once we have received your order, you will receive an email confirmation with your order number at the email address that you provide. This will allow you to track your order online. For phone and email inquiries about your order, make sure to have your order number available.

SALES TAX
New York State residents are subject to sales tax on certain items. Eli’s will automatically add any applicable charges to your order.

GUARANTEE AND RETURN POLICY
We are sure you will be delighted with your selections, as we have chosen products for their outstanding quality in accordance with our uncompromising standards. Please inspect your package immediately. If there is any problem with your order, you must contact us within 24 hours of receipt. Credit will not be granted if unsatisfactory items are discarded or consumed.

PAYMENT METHODS
We accept the following credit cards: American Express, Visa, MasterCard, and Discover. We do not accept cash, checks, or money orders for online orders. Most prices do not include the cost of delivery. We do not ship C.O.D. 

SHIPPING

Orders are normally shipped within two business days via FedEx. Local deliveries are made by Eli’s drivers. Items ordered together are not necessarily shipped together. During December and other peak holiday periods, we may require several days to process and deliver your order. We will inform you of any unusual delays. We are happy to be able to offer free ground shipping on all non-perishable products on our web site.

DELIVERY

We are not responsible for an incorrect address provided to us; delivery, return, and redelivery charges will apply. We strongly recommend that when ordering perishable items, you confirm that the recipient or another responsible party will be available to receive, open, and properly store your order. We are not responsible for perishable items received but not opened.  FedEx will release a package to your recipient at the address that you supply. If no one is there to receive the package, the shipper will leave it unless you specify that a signature is required at time of delivery or if the driver feels that it is unsafe to leave the package unattended. We are not responsible for a delivery that cannot be made when originally scheduled. Eli’s drivers will not leave a package without getting a signature from someone at the delivery location. FedEx does not deliver to post office boxes. There is a surcharge for Saturday deliveries.

HOW TO CONTACT US

By e-mail: customerservice@elizabar.com
By telephone (toll free): 866-354-3547.

All prices are subject to change without notice.
We are not responsible for typographical errors.